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Burberry Services
At Burberry, we are committed to giving you the best experience possible. Whether you’re shopping from home or visiting one of our stores, we remain at your disposal and offer a range of services.
Delivery and returns
Collect-in-Store
Order online today and pick up your items in store, as early as next day.
Returns
Enjoy free returns on your orders at Burberry.com
Shipping Information
Explore the destinations we deliver to and calculate shipping costs and times.
Order Tracking
When you place an order, you will receive an email with a tracking number. If you have a registered account with Burberry, you may check the status of your order online.
Delivery Services
Receive and return your products easily, quickly and safely with our range of delivery options – from complimentary shipping and eco-friendly gift packaging to express, same and next-day delivery.
Personalisation and Gifting
Gift Packaging
Discover our range of gift packaging – developed, tested and produced with the planet in mind.
MONOGRAM YOUR PRODUCT
Make your item your own – or create something unique for someone special – with our personalisation service.
Alterations
To tailor your piece to you perfectly, we offer complimentary basic alterations on full-priced garments within three months of purchase in the majority of our stores.
Trench Bespoke
At selected stores, discover an innovative new Burberry trench coat personalisation experience.
Product help and advice
Private Appointments
Book an appointment with one of our Sales Associates to privately shop our latest collections and receive personalised advice, from styling to fit and much more.
Virtual Gifting and Styling Advice
Find the perfect gift for yourself or someone special or receive personalised styling advice from our experts.
Aftercare
Aftercare Appointments
Your journey with us doesn’t end when you take your item home. Our experts are always here to help ensure your treasured piece lives on for years to come.
Explore All Aftercare
Visit our aftercare services page to see how we can help you care for your product.
Contact Us
How can we help?