Our Refresh services include Trench Refresh, Leather Refresh, Cashmere Refresh, Sneaker Refresh and Canvas Cleaning. Please see the relevant section below for the specific terms which apply to each of our Refresh services. Please note that our Refresh services are available in selected stores only.

During your Refresh service appointment, our in-store Client Advisor will assess the suitability of your product for the service. The Client Advisor will have discretion in deciding whether your product is eligible for the relevant service. Please note, it may not always be possible to remove all stains.

Any repairs required will incur an additional cost, which will be notified to you prior to carrying out any repair. For further information, please visit our Repairs page here.

For chargeable services, the Client Advisor will confirm the cost of the service after completing an assessment of your product, prior to us carrying out the refresh. You may cancel the service at any time prior to the commencement of the refresh.

During your appointment, our in-store Client Advisor will inform you of the date your refreshed product will be ready for collection. We will contact you when your item is ready for collection, and you must collect your item within six months from that date.

Once you have read and understood the relevant terms that apply, book your appointment with us here and select the service that you require.

Please contact our Customer Service team for more information.

Trench Refresh

Our Trench Refresh service includes a professional garment refresh and a reproofing treatment to help maintain the water-resistant characteristics of your trench coat. As part of our Trench Refresh service, we also assess your trench coat to identify any repairs or replacement parts required. Any repairs or replacement parts will incur an additional cost, which will be notified to you prior to carrying out any repair or replacement.

Is my trench suitable for this service?

This service is available to customers who have purchased a trench coat from Burberry or an authorised distributor of Burberry.

Proof of purchase is required.

Is there a cost for this service?

Yes, this is a chargeable service. The cost will be confirmed after your product has been assessed in store.

Leather Refresh

Our Leather Refresh service will help restore the leather of your handbag and small leather goods with a professional clean, after which a specialist cream is applied to help protect against dirt and oil and improve richness and texture.

Is my handbag or other small leather good suitable for this service?

This service is available to customers who have purchased a leather handbag or small leather good (wallets, card holders and belts) from Burberry or an authorised distributor of Burberry.

Proof of purchase is required.

Please note any products which have components made from exotics, nubuck, suede, velvet or patent leather are not eligible for our Leather Refresh service.

Is there a cost for this service?

No, this is a complimentary service.

Cashmere Refresh

Our Cashmere Refresh service will help refresh your cashmere garment using a professional brush or tool to gently remove pilling, steam to restore shape and finish and mist to freshen and preserve whilst removing odour.

Is my garment suitable for this service?

This service is available to customers who have purchased a cashmere garment from Burberry or an authorised distributor of Burberry*.

Proof of purchase is required.

*Please note this service is available for selected cashmere styles only. Please contact our Customer Service team to confirm whether this service is available for your cashmere garment prior to booking your appointment.

Is there a cost for this service?

No, this is a complimentary service.  

Sneaker Refresh

Our Sneaker Refresh service helps refresh your sneakers with a professional deep clean of both the outside and inside of your sneakers, complete with sanitisation.

Are my sneakers suitable for this service?

This service is available to customers who have purchased sneakers from Burberry or an authorised distributor of Burberry.

Proof of purchase is required.

Is there a cost for this service?

Yes, this is a chargeable service. The cost will be confirmed after your product has been assessed in store.

Canvas Cleaning

Our Canvas Cleaning service will clean and remove stains from your canvas bag without compromising the quality, ensuring the bag continues to look its best. It also includes cleaning the inside of the bag and polishing any hardware.

Please note it may not be possible to remove all stains.

Is my canvas bag suitable for this service?

This service is available to customers who have purchased a canvas bag from Burberry or an authorised distributor of Burberry.

Proof of purchase is required.

Is there a cost for this service?

Yes, this is a chargeable service. The cost will be confirmed after your product has been assessed in store.

Our Reproofing service uses a reproofing treatment to help maintain the signature water-resistant characteristics of your trench coat. Please note that our Reproofing services are available in selected stores only.

Is my trench suitable for this service?

This service is available to customers who have purchased a trench coat from Burberry or an authorised distributor of Burberry.

Proof of purchase is required.

For all Reproofing services, during your appointment, our in-store Client Advisor will assess the suitability of your product for the service, and they will have discretion in deciding whether your product is eligible for reproofing. Please note, it may not always be possible to remove all stains.

What is included in the service?

Our Reproofing service includes a professional clean and a reproofing treatment but does not include any repairs which may be required prior to carrying out reproofing. Any repairs required will incur an additional cost, which will be notified to you prior to carrying out any repair. For further information please visit our Repairs page here.

Is there a cost for this service?

This is a chargeable service.

Our in-store Client Advisor will confirm the cost of the reproofing after completing an assessment of your product, prior to commencing any reproofing. You may cancel the service at any time prior to the commencement of the reproofing.

During your appointment, our in-store Client Advisor will inform you of the timescale your refreshed product will be ready for collection. We will contact you when your item is ready for collection, and you must collect your item within six months from that date.

Once you have read and understood the relevant terms that apply, book your appointment with us here and select the service you require.

Please contact our Customer Service team for more information.

Our Repair services include Clothing and Rainwear Repair, Leather Repair, Cashmere Upcycle and Shoe Repair. Please see the relevant section below for the specific terms which apply to each of our Repair services. Please note that our Repair services are available in selected stores only.

During your appointment, our in-store Client Advisor will assess the suitability of your product for the service. The Client Advisor will have discretion in deciding whether your product is eligible for the relevant service and will inform you of the estimated cost of the repairs during your appointment.

All repairs are carried out by a team of experts at our service centres. Prior to commencing the repairs, your product will undergo a further inspection, after which we will confirm the cost of the required repairs. If, following the further inspection, the cost differs from the estimated cost provided to you during your appointment, we will inform you prior to carrying out any repairs.

You may cancel the service at any time prior to the commencement of any repairs.

During your appointment, our in-store Client Advisor will inform you of the timescale your repaired product will be ready for collection. We will contact you when your item is ready for collection, and you must collect your item within six months from that date.

Once you have read and understood the relevant terms that apply, book your appointment with us here and select the service you require.

Please contact our Customer Service team for more information.

Clothing & Rainwear

Our Clothing and Rainwear Repair service includes minor repairs of damage caused by ordinary wear and tear of rainwear and other clothing.

Is my item suitable for this service?

This service is available to customers who have purchased rainwear and other clothing from Burberry or an authorised distributor of Burberry.

Proof of purchase is required.

Please note it is not always possible to repair all items and our Client Advisor will inform you whether your item is suitable for repair following a full in-store assessment.

What is included in this service?

Our Clothing and Rainwear Repair Service includes minor repairs of damage caused by wear and tear only.

Is there a cost for this service?

This is a chargeable service. The cost of the service will vary depending on the condition of your item and the materials required to carry out the repair.

Leather Repair

Our Leather Repair service includes minor repairs to your leather handbag and other small leather goods (wallets, card holders and belts).

Is my item suitable for this service?

This service is available to customers who have purchased a leather bag or any other small leather good (wallets, card holders or belts) from Burberry or an authorised distributor of Burberry. Proof of purchase is required.

Please note it is not always possible to repair all items and our Client Advisor will inform you whether your item is suitable for repair following a full in-store assessment.

What is included in this service?

Our Leather Repair service includes minor repairs to damage caused by ordinary wear and tear only.

How much does the service cost?

This is a chargeable service. The cost of the service will vary depending on the condition of your item and the materials required to carry out the repair.

Cashmere Upcycle

Our Cashmere Upcycle service includes minor repairs to your cashmere scarf.

Is my item suitable for this service?

This service is available to customers who have purchased a scarf from Burberry or an authorised distributor of Burberry.

Proof of purchase is required.

Please note it is not always possible to repair all items and our Client Advisor will inform you whether your item is suitable for repair following a full in-store assessment.

What is included in this service?

Our Cashmere Upcycle service includes minor repairs to damage caused by ordinary wear and tear only, such as minor holes, damage, stains and loss of pile.

How much does the service cost?

This is a chargeable service. The cost will be confirmed after your product has been assessed in store.

Shoe Repair

Our Shoe Repair service includes minor repairs of damage caused by ordinary wear and tear to your leather footwear.

Is my item suitable for this service?

This service is available to customers who have purchased leather footwear from Burberry or an authorised distributor of Burberry.

Proof of purchase is required.

Please note it is not always possible to repair all items and our Client Advisor will inform you whether your item is suitable for repair following a full in-store assessment.

What is included in this service?

Our Shoe Repair service includes minor repairs to damage caused by ordinary wear and tear only.

How much does the service cost?

The repair is a chargeable service. The cost will be confirmed after your product has been assessed in store.

Our Alterations service includes a range of minor alterations, described below. Please note that our Alterations services are available in selected stores only.

Is my product suitable for this service?

This service is available to customers who have purchased rainwear or other clothing from Burberry or an authorised distributor of Burberry. Proof of purchase is required.

For alterations, our in-store Client Advisor will assess the suitability of your product for the service during your appointment and they will have discretion in deciding whether your product is eligible for the service.

What is included in this service?

Our Alterations service includes basic alterations such as taking in or letting out garments, hemming and shortening or lengthening sleeves. Please contact our Customer Service team for more information on the range of alterations available as part of this service.

Please note this service does not include any alterations which would alter the integrity or original design of the product.

Is there a cost for this service?

This is a chargeable service*.

Our in-store Client Advisor will confirm the cost of the alterations after completing an assessment of your product, prior to commencing any alterations. You may cancel the service at any time prior to the commencement of the alteration.

*This service is complimentary for any full-priced rainwear and clothing purchased within three months of the relevant appointment. Proof of purchase is required.

Further Information

During your appointment, our in-store Client Advisor will inform you of the date your refreshed product will be ready for collection. We will contact you when your item is ready for collection and you must collect your item within six months from that date.

Please note we are unable to accept returns of any items after they have been altered.

Once you have read and understood the relevant terms that apply, book your appointment with us here and select the service you require.

Please contact our Customer Service team for more information.