• + - TRACK MY ORDER

  • When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
  • If you have a registered account with Burberry, you may check the status of your order online. Visit My Account, sign in to your account and click the 'Order' tab.
  • Your order status may take up to one hour to update after your order has been placed.

• + - SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

  Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. An estimated delivery time for your order will be available to view in checkout. Delivery can take longer than expected due to customs clearance procedures in certain countries.

  Please note all orders will require a signature on delivery.

  We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been shipped.

  UK ONLY

  In certain circumstances if the first delivery attempt to your specified address in the UK fails, you may be notified by UPS that your order is available to collect from your local UPS Access Point location. Please follow the instructions on the card provided by UPS and contact customerservice@burberry.com if you require further information. The availability of this service is not guaranteed and is subject to restrictions.

  Please note: we do not deliver to freight forwarding addresses or PO Boxes.

  Please allow additional time for personalised or monogrammed items. An estimated delivery time for your order will be available to view in checkout.

  Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.

  SHIPPING DESTINATIONS

  • United Kingdom United States - 50 States United States - Military Bases (AFO/FPO) Australia Austria Belgium Bulgaria Canada China Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong Hungary Ireland Italy Japan Kuwait Latvia Lithuania Luxembourg Macau Malaysia Malta Netherlands Poland Portugal Qatar Romania Russia Singapore Slovakia Slovenia South Korea Spain Sweden Switzerland Taiwan Turkey United Arab Emirates
  • 
    
    

    Shipping Options	Cost	Delivery Times
    Collect-in-Store	Free	3-5 working days Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day
    Express	Free	3-5 working days
    All delivery times stated are working days Working days are Monday to Friday, excluding public holidays within the UK and your chosen shipping destination Orders are estimated to arrive between 8:00 and 18:00 local time Orders are shipped from the UK Customers are not responsible for import taxes and duties Please allow additional time for personalised or monogrammed items. An estimated delivery time for your order will be available to view in checkout.

  
  

  Please note: We do not deliver to freight forwarding addresses or PO Boxes.

• + - SHIPPING RESTRICTIONS

  Please note: we do not deliver to freight forwarding addresses or PO Boxes.

  Due to strict international trading agreements and regulations, we are unable to ship certain items to the specified delivery countries marked in the table below with an X.

  Delivery countries	Make-up	Fragrance/Nail polish	Exotic skins	Furs
  Australia		X	X	X
  Bulgaria		X
  Canada			X
  Cyprus		X
  Estonia		X
  Hong Kong			X
  Japan			X
  Kuwait		X	X
  Latvia		X
  Lithuania		X
  Macau		X	X	X
  Malaysia			X
  Malta		X
  Qatar		X	X
  Romania		X
  Russia		X	X
  Singapore			X
  Slovakia		X
  Slovenia		X
  South Korea			X
  Switzerland			X
  Taiwan			X	X
  Turkey		X	X
  UAE		X	X
  United States California and Delaware			X
  US Military Bases (AFO/FPO)	X	X	X	X

  In addition there are restrictions on jewellery orders to Russia.

  We will notify you of any restrictions at checkout or before your order is shipped.

  It may not be possible to deliver fragrances to restricted areas in South Korea, Taiwan, Japan, Malaysia and certain other countries.

  
  

  JAPAN ONLY

  • There are strict regulations on the importation of cosmetics into Japan by consumers. Please contact your local customs authority for further details.
  • In principle, you are permitted to purchase no more than 24 units of an individual cosmetic product (for example, 24 lipsticks) in any 2-month period.
  • Customers are advised not to use the Collect in Store option to purchase Beauty or fragrance for collection in our Japan stores. Please contact Customer Service for further information.

  
  

  CANADA, SOUTH KOREA, QATAR, TURKEY & UAE

  • Shipments to these countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.
  • Please note you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order. If you do not provide authorisation when contacted, you may become responsible for the import and any import duties or other fees charged.

  
  

  RUSSIA ONLY

  • Shipments to Russia are subject to customs controls and clearance procedures and, as a result, delays may occur for reasons outside of our control.
  • Prices displayed on the website are exclusive of all duties and taxes. You will be responsible for any duties and taxes which may be levied by customs when your order arrives in Russia. If in a given month you import items over a value specified by Russian customs (currently the equivalent of EUR 1,000), you will be required to pay duty on the amount over that specified limit and the customs clearance process will be more complex. You will be contacted and asked to provide documentation to customs (including evidence of your identity) and to pay any customs duties and taxes so that your order can be cleared by customs and subsequently delivered to you. Please contact your local customs office for further details and to confirm the current import restrictions and duty rates. Russian customs may require additional documentation and apply further charges in respect of any return of products of over a specific value (currently the equivalent of EUR 200).

• + - COLLECT-IN-STORE

  You can now shop online at Burberry.com and on the Burberry app and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and can be returned using our free Returning your Purchase process.

  Beauty products and fragrances may arrive in store at different times as they cannot be shipped with other products.

  To find a store offering this service, select a country below. Please note, Collect-in-Store is only available in selected countries and stores.

  
  

  FIND A STORE

  • Select Country Australia Austria Belgium China Czech Republic France Germany Hong Kong Hungary Italy Japan Kuwait Macau Malaysia Netherlands Qatar Singapore South Korea Spain Switzerland Taiwan United Arab Emirates United Kingdom United States
  • Select Store Sydney, George Street Sydney Chadstone, Chadstone 2 Melbourne Melbourne, Collins Street Melbourne Melbourne, Crown Entertainment Complex Melbourne Vienna, Kohlmarkt Vienna Antwerp, Schuttershofstraat Antwerp Brussels, Boulevard de Waterloo Brussels Xian, Wang Fu Jing Xian Tianjin, Galaxy Mall Tianjin Shanghai, Grand Gateway Shanghai Suzhou, Suzhou Matro Guanqian Beijing, in88 Wangfujing Yintai Beijing Hangzhou, Mix C Hangzhou CHW Hefei, Intime Hefei Wuxi, Commercial Mansion Wuxi Yantai, Zhenhua Yantai Chengdu, IFS Chengdu CHW Tianjin, Hisense Tianjin Changchun, Charter Changchun Chengdu, IFS Chengdu Jinan, Guihe Jinan Fuzhou, Grand Ocean Fuzhou Nanning, Mixc Nanning Suzhou, Suzhou Matro Changsha, Mansion Mode Changsha Harbin, Mykal Harbin Shanghai, Westgate Shanghai CHW Chongqing, Times Square Chongqing Shenzhen, Mix C Shenzhen CHW Lanzhou, Lanzhou Guofang Shanghai, Kerry Centre Shanghai Nanjing, Deji Nanjing CHW Urumqi, Maison Mode Urumqi Wuhan, International Plaza 2 Wuhan Shijiazhuang, Beiguo Shiajiazhuang Shenzhen, Mix C Shenzhen Shenyang, Mix C Shenyang Shanghai, K11 Art Mall Shanghai Qingdao, Hisense Qingdao Ningbo, He Yi Avenue Ningbo Hangzhou, Hangzhou Tower 2 Hangzhou Nanjing, Deji Phase 2 Nanjing Jinan, Inzone Jinan Guangzhou, Taikoo Hui Guangzhou Hangzhou, Hangzhou Tower CHW Harbin, Song Lei Harbin Kunming, Times Plaza Kunming Chengdu, Renhe Spring Phase 3 Chengdu Changsha, Friendship Changsha Beijing, Cui Wei Plaza Beijing Prague, Parizska Prague Paris, Boulevard Malesherbes Paris Cannes, Boulevard de la Croisette Cannes Paris, Faubourg St Honore Paris Paris, Boulevard St Germain Paris Dusseldorf, Konigsallee Dusseldorf Frankfurt, Goethestrasse 26-28 Frankfurt Munich, Perusastrasse Munich Hamburg, Neuer Wall 36 Hamburg Berlin, Kurfurstendamm Berlin Hong Kong, Elements Hong Kong Hong Kong, Ocean Terminal Hong Kong CHW Hong Kong, Canton Road Hong Kong Hong Kong, Ocean Centre Hong Kong Hong Kong, Sogo CWB Hong Kong CHW Hong Kong, Hong Kong International Airport T1 Hong Kong, Pacific Place Hong Kong Hong Kong, Russell Street Hong Kong Hong Kong, Lee Gardens Two Hong Kong CHW Hong Kong, Sogo CWB Hong Kong Budapest, Andrassy Budapest Milan, Via Montenapoleone Milan Rome, Via Condotti Rome Venice, Calle Larga Venice Florence, Via de Tornabuoni Florence Tokyo, Shinjuku Tokyo Tokyo, Omotesando Tokyo Osaka, Shinsaibashi Osaka Tokyo, Ginza Marronnier Dori Tokyo Kuwait City, Avenues Phase lll Kuwait Kuwait City, Avenues Mall Kuwait CHW Kuwait City, 360 Mall Kuwait Macau, One Central Macau Kuala Lumpur, The Gardens Kuala Lumpur Kuala Lumpur, The Pavillion Mall Amsterdam, PC Hooftstraat 50 Amsterdam Doha, Villaggio Mall Doha Doha, Villaggio Mall Doha CHW Singapore, Marina Bay Sands Singapore Singapore, Paragon Singapore Singapore, ION Orchard Singpaore Daejeon, Galleria Timeworld Daejeon Seoul, Hyundai Coex Seoul MW Seoul, Hyundai Coex Seoul WW Seoul, Shinsegae Gangnam Seoul WW Seoul, Lotte Nowon Seoul Seoul, Lotte Main Seoul MW Busan, Lotte Busan RTW Busan, Shinsegae Centum Busan MW Seoul, Cheongdam-dong Seoul Seoul, Lotte Main Seoul Accessories Seoul, Lotte Gimpo Seoul Seoul, Shinsegae Gangnam Seoul MW Cheonan, Shinsegae Chungcheong Cheonan Goyang, Hyundai Kintex Goyang WW Seoul, Shinsegae Yeongdeungpo Seoul Seoul, Lotte Jamsil Seoul Seoul, Shinsegae Main Seoul Busan, Shinsegae Centum Busan WW Seoul, Hyundai Mokdong Seoul Daegu, Hyundai Daegu WW Masan, Shinsegae Masan WW Bucheon, Hyundai Joongdong Bucheon Yongin, Shinsegae Gyeonggi Yongin WW Incheon, Shinsegae Incheon Seoul, Lotte Main Seoul WW Gwangju, Lotte Gwangju Ulsan, Hyundai Ulsan WW Sungnam, Aekyung Bundang Sungnam Barcelona, Paseo de Gracia Barcelona Geneva, Rue Robert-Ceard Geneva Zurich, Bahnhofstrasse Zurich Taipei City, 101 Mall Taipei Taichung City, Shin Kong Mitsukoshi Taichung Dubai, Dubai Mall Abu Dhabi, Marina Mall Abu Dhabi CHW Abu Dhabi, Marina Mall Abu Dhabi Dubai, Dubai Mall CHW Abu Dhabi, The Galleria at Sowwah Square Abu Dhabi Dubai, Mall of the Emirates Dubai London, Knightsbridge London WW London, Westfield White City London London, Regent Street London Edinburgh, Multrees Walk Edinburgh London, Covent Garden London Manchester, New Cathedral Street Manchester London, Bond Street London Costa Mesa, South Coast Plaza Costa Mesa New York, 57th Street New York Honolulu, International Market Place Honolulu Paramus, Westfield Garden State Plaza Oak Brook, Oakbrook Center San Francisco, Post Street San Francisco Beverly Hills, Rodeo Drive Beverly Hills Los Angeles, Beverly Center Los Angeles Chicago, Michigan Avenue Chicago Houston, The Galleria Houston White Plains, The Westchester White Plains Manhasset, Americana Manhasset McLean, Tysons Galleria McLean New York, Brookfield Place New York Miami, Miami Design District Washington, City Center Washington DC San Francisco, Westfield San Francisco Centre Santa Clara, Westfield Valley Fair Santa Clara Garden City, Roosevelt Field Garden City Aventura, Aventura Mall Roseville, Westfield Galleria at Roseville Indianapolis, The Fashion Mall at Keystone Indianapolis Columbus, Easton Town Center Columbus Nashville, The Mall at Green Hills Nashville Las Vegas, Grand Canal Shoppes at the Palazzo Las Vegas Tampa, International Plaza and Bay Street Tampa Canoga Park, Westfield Topanga Canoga Park Las Vegas, The Forum Shops at Caesars Palace Las Vegas San Diego, Fashion Valley San Diego Orlando, The Mall at Millenia Orlando Atlanta, Lenox Square Atlanta Short Hills, The Mall at Short Hills Boston, Newbury Street Boston New York, Madison Avenue New York Burlington, Burlington Mall Bellevue, Bellevue Square Palm Desert, El Paseo Palm Desert Boston, Copley Place Boston Towson, Towson Town Center Pittsburgh, Ross Park Mall Pittsburgh Bloomington, Mall of America Bloomington Natick, Natick Mall Palo Alto, Stanford Shopping Center Palo Alto Northbrook, Northbrook Court Scottsdale, Scottsdale Fashion Square King of Prussia, King of Prussia Charlotte, SouthPark Mall Charlotte New York, Spring Street New York Dallas, NorthPark Center Dallas Denver, Cherry Creek Shopping Center Denver Honolulu, Ala Moana Center Honolulu Troy, Somerset Collection Troy Fort Worth, The Shops at Clearfork Fort Worth

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-5 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  1-5 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday-Friday before 19:00 local time)
  Two working days (if ordered after 19:00 local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  4-6 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 5pm EST).
  Two working days (if ordered after 5pm EST Friday, at the weekend or on a federal holiday)

   

  
  

  To use this service, select the Collect-in-Store option at checkout and choose a store from the menu. If you are collecting your item in another country, please select ‘Shipping to a different country?’. You will then be redirected to the Burberry site in your chosen region to complete your order.

  Once your order has arrived in store you will receive a notification email inviting you to come in store to collect your purchase. Your order will remain in store for 10 days before it is returned to Burberry and a full refund issued to you, unless your order includes a personalised or monogramed item(s) which cannot be returned for an exchange or refund.

  When collecting your items, please ensure that you bring a copy of your order confirmation email, a state or government-issued photographic identification such as a driver's licence or passport, and if you have used a card, the card used to make the purchase. If you would like someone to collect the order on your behalf, please also provide your signed written permission in addition to the above.

  When collecting a Collect-in-Store order paid for using PayPal or UnionPay, please ensure you bring a copy of the order confirmation email and a state or government-issued identification, such as a driver's licence or passport. Unfortunately we are unable to release Collect-in-Store orders paid for by PayPal or UnionPay to a third party.

For any further queries, please Contact Us.