• + - TRACK MY ORDER

  • When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
  • If you have a registered account with Burberry, you may check the status of your order online. Visit My Account, sign in to your account and click the 'Order' tab.
  • Your order status may take up to one hour to update after your order has been placed.

• + - SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMES

  Please note that the delivery times in the table below are estimates and do not apply to Burberry pre-ordered or personalised items. An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.

  If a shipping cost promotion is available the reduced shipping cost will be displayed at checkout.

  If you have a pre-ordered or personalised item, delivery times could take longer than stated in the table. Please refer to checkout for estimated delivery times.

  Please note all orders will require a signature on delivery.

  We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been placed.

  UK ONLY

  In certain circumstances if the first delivery attempt to your specified address in the UK fails, you may be notified by UPS that your order is available to collect from your local UPS Access Point location. Please follow the instructions on the card provided by UPS and contact customerservice@burberry.com if you require further information. The availability of this service is not guaranteed and is subject to restrictions.

  Please note: we do not deliver to freight forwarding addresses or PO Boxes.

  Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.

  Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.

  SHIPPING DESTINATIONS

  • United Kingdom United States - 50 States United States - Military Bases (AFO/FPO) Australia Austria Belgium Bulgaria Canada China Mainland Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hong Kong S.A.R Hungary Ireland Italy Japan Kuwait Latvia Lithuania Luxembourg Macau S.A.R Malaysia Malta Netherlands Poland Portugal Qatar Romania Russia Singapore Slovakia Slovenia South Korea Spain Sweden Switzerland Taiwan Area Turkey United Arab Emirates
  • 
    
    

    Shipping Options	Cost	Delivery Times
    Collect-in-Store	Free	3-5 working days Please note: Orders placed after the cut-off times or on weekends and public holidays will be processed on the following working day
    Express	Free	3-5 working days
    All delivery times stated are working days Working days are Monday to Friday, excluding public holidays within the UK and your chosen shipping destination Orders are estimated to arrive between 8:00 and 18:00 local time Orders are shipped from the UK Customers are not responsible for import taxes and duties Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.

  
  

  Please note: We do not deliver to freight forwarding addresses or PO Boxes.

• + - SHIPPING RESTRICTIONS

  Please note: we do not deliver to freight forwarding addresses or PO Boxes.

  Due to strict trading agreements and other restrictions, we are unable to ship the following items (indicated with an X) to certain locations. Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below. We will notify you of any restrictions affecting your order at checkout. We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been shipped. Please note that for locations marked with *, information on shipping restrictions relating to make-up and nail polish are noted below. We will notify you of any restrictions affecting your order at checkout. We are only able to deliver to the shipping address provided on your order, changes are not permitted once your order has been placed.

  Delivery locations	Make-up	Fragrance/Nail polish	Exotic skins	Furs
  Australia		X	X
  Bulgaria		X
  Canada			X
  Cyprus		X
  Estonia		X
  Hong Kong S.A.R			X
  Japan	X		X
  Kuwait		X	X
  Latvia		X
  Lithuania		X
  Macau S.A.R		X	X
  Malaysia			X
  Malta		X
  Qatar		X	X
  Romania		X
  Russia		X	X
  Singapore			X
  Slovakia		X
  Slovenia		X
  South Korea			X
  Switzerland			X
  Taiwan Area			X	X
  Turkey	X	X	X
  UAE		X	X
  United States California and Delaware			X
  US Military Bases (AFO/FPO)	X	X	X	X

  In addition there are restrictions on jewellery orders to Russia.

  We will notify you of any restrictions at checkout or before your order is shipped.

  It may not be possible to deliver fragrances and nail polish to restricted areas in South Korea, Taiwan Area, Japan, Malaysia and certain other locations.

  
  
  

  • Shipments to these locations are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.
  • Please note you may be contacted by our courier and/or customs clearance broker to provide certain information and authorisation for them to act on your behalf to import your order. If you do not provide authorisation when contacted, you may become responsible for the import and any import duties or other fees charged.

  • We are unable to ship make-up and nail polish products to South Korea. Please note that fragrance products are not affected by this restriction.

  
  

• + - COLLECT-IN-STORE

  You can now shop online at Burberry.com and on the Burberry app and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and can be returned using our free Returning your Purchase process.

  Beauty products and fragrances may arrive in store at different times as they cannot be shipped with other products.

  To find a store offering this service, select a location below. Please note, Collect-in-Store is only available in selected stores.

  
  

  • Select location
    Select Location Australia Austria Belgium China Mainland Czech Republic France Germany Hong Kong S.A.R Hungary Italy Japan Kuwait Macau S.A.R Malaysia Netherlands Qatar Singapore South Korea Spain Switzerland Taiwan Area United Arab Emirates United Kingdom United States
  • Select store
    Select Store Melbourne, Collins Street Melbourne Melbourne, Chadstone 2 Melbourne Sydney, George Street Sydney Vienna, Kohlmarkt Vienna Brussels, Boulevard de Waterloo Brussels Beijing, Beijing Cuiwei Plaza Chengdu, Chengdu Renhe Spring Department Store Guanghua Kunming, Kunming Gingko Department Store Shiguang Hangzhou, Hangzhou Tower Shopping City Childrenswear Guangzhou, Guangzhou TaiKoohui Nanjing, Nanjing Deji Plaza Hangzhou, Hangzhou Tower Shopping City Ningbo, Ningbo Heyi Avenue Shopping Center Qingdao, Qingdao Hisense Plaza Shenyang, Shenyang The MixC Shopping Mall Shenzhen, Shenzhen The MixC Shopping Mall Shijiazhuang, Shijiazhuang Beiguo Future Mall Wuhan, Wuhan International Plaza Urumqi, Urumqi Maison Mode Nanjing, Nanjing Deji Plaza Childrenswear Shanghai, Shanghai Jing An Kerry Centre Lanzhou, Lanzhou Guofang Shopping Square Shenzhen, Shenzhen The MixC Shopping Mall Childrenswear Chongqing, Chongqing Times Square Nanning, Nanning The MixC Shopping Mall Fuzhou, Fuzhou Grand Classic Boutique Mall Jinan, Jinan Guihe Shopping Center Chengdu, Chengdu IFS Changchun, Changchun Charter Shopping Center Tianjin, Tianjin Hisense Plaza Chengdu, Chengdu IFS Childrenswear Wuxi, Wuxi Commercial Mansion Hefei, Hefei Yintai Centre Hangzhou, Hangzhou The MixC Shopping Mall Childrenswear Beijing, Beijing Wangfujing Yintai in88 Shanghai, Shanghai Grand Gateway 66 Tianjin, Tianjin The MixC Shopping Mall Beijing, China World Beijing Chongqing, Chongqing MixC Shanghai, IAPM Shanghai Shanghai, Shanghai IFC Suzhou, Suzhou Matro Guanqian Temp Prague, Parizska Prague Paris, Faubourg St Honore Paris Cannes, Boulevard de la Croisette Cannes Berlin, Kurfurstendamm Berlin Hamburg, Neuer Wall 36 Hamburg Munich, Perusastrasse Munich Frankfurt, Goethestrasse 26-28 Frankfurt Dusseldorf, Konigsallee Dusseldorf Hong Kong, Sogo CWB Hong Kong Hong Kong, Lee Gardens Two Hong Kong CHW Hong Kong, Russell Street Hong Kong Hong Kong, Pacific Place Hong Kong Hong Kong, Sogo CWB Hong Kong CHW Hong Kong, Ocean Centre Hong Kong Hong Kong, Canton Road Hong Kong Hong Kong, Ocean Terminal Hong Kong CHW Hong Kong, Elements Hong Kong Hong Kong, Hong Kong International Airport T1 Budapest, Andrassy Budapest Florence, Via de Tornabuoni Florence Venice, Calle Larga Venice Milan, Via Montenapoleone Milan Tokyo, Ginza Marronnier Dori Tokyo Osaka, Shinsaibashi Osaka Tokyo, Omotesando Tokyo Tokyo, Shinjuku Tokyo Kuwait City, 360 Mall Kuwait Kuwait City, Avenues Mall Kuwait CHW Kuwait City, Avenues Phase lll Kuwait Macau, One Central Macau Kuala Lumpur, The Pavillion Mall Kuala Lumpur, The Gardens Kuala Lumpur Amsterdam, PC Hooftstraat 50 Amsterdam Doha, Villaggio Mall Doha CHW Doha, Villaggio Mall Doha Singapore, ION Orchard Singpaore Singapore, Paragon Singapore Singapore, Marina Bay Sands Singapore Sungnam, Aekyung Bundang Sungnam Ulsan, Hyundai Ulsan WW Gwangju, Lotte Gwangju Changwon, Lotte Changwon Gwangju, Shinsegae Gwangju Seoul, Lotte Main Seoul WW Incheon, Lotte Incheon Terminal Yongin, Shinsegae Gyeonggi Yongin WW Bucheon, Hyundai Joongdong Bucheon Busan, Lotte Busan Accessories Busan, Shinsegae Centum Busan CHW Seoul, Shinsegae Gangnam Seoul CHW Gwangju, Shinsegae Gwangju CHW Busan, Lotte Gwangbok Busan Daegu, Hyundai Daegu CHW Daegu, Hyundai Daegu WW Jinju, Galleria Jinju Seoul, Hyundai Mokdong Seoul Daegu, Lotte Daegu Ulsan, Lotte Ulsan Busan, Shinsegae Centum Busan WW Seoul, Shinsegae Main Seoul Busan, Lotte Centum Busan Goyang, Lotte Ilsan Goyang Seoul, Lotte Jamsil Seoul Seoul, Lotte Main Seoul CHW Seoul, Shinsegae Yeongdeungpo Seoul Goyang, Hyundai Kintex Goyang WW Cheonan, Shinsegae Chungcheong Cheonan Seoul, Shinsegae Gangnam Seoul MW Seoul, Lotte Gimpo Seoul Seoul, Lotte Main Seoul Accessories Seoul, Cheongdam-dong Seoul Uijeoungbu, Shinsegae Uijeoungbu Busan, Shinsegae Centum Busan MW Seoul, Lotte Jamsil Seoul CHW Busan, Lotte Busan RTW Seoul, Lotte Main Seoul MW Seoul, Lotte Nowon Seoul Seoul, Shinsegae Gangnam Seoul WW Seoul, Hyundai Coex Seoul MW Busan, Lotte Busan CHW Daejeon, Galleria Timeworld Daejeon CHW Seoul, Lotte World Tower C2 Seoul Suwon, Aekyung Suwon Gwangju, Lotte Gwangju CHW Hanam-si, Shinsegae Hanam Daegu, Shinsegae Daegu Daejeon, Galleria Timeworld Daejeon Barcelona, Paseo de Gracia Barcelona Zurich, Bahnhofstrasse Zurich Geneva, Rue Robert-Ceard Geneva Taichung City, Shin Kong Mitsukoshi Taichung Taipei City, 101 Mall Taipei Dubai, Mall of the Emirates Dubai Abu Dhabi, The Galleria at Sowwah Square Abu Dhabi Dubai, Dubai Mall CHW Abu Dhabi, Marina Mall Abu Dhabi Abu Dhabi, Marina Mall Abu Dhabi CHW Dubai, Dubai Mall London, Bond Street London Manchester, New Cathedral Street Manchester London, Covent Garden London London, Knightsbridge London MW Edinburgh, Multrees Walk Edinburgh London, Regent Street London London, Westfield White City London Fort Worth, The Shops at Clearfork Fort Worth Troy, Somerset Collection Troy Honolulu, Ala Moana Center Honolulu Denver, Cherry Creek Shopping Center Denver Dallas, NorthPark Center Dallas New York, Spring Street New York Charlotte, SouthPark Mall Charlotte King of Prussia, King of Prussia Scottsdale, Scottsdale Fashion Square Northbrook, Northbrook Court Palo Alto, Stanford Shopping Center Palo Alto Natick, Natick Mall Bloomington, Mall of America Bloomington Pittsburgh, Ross Park Mall Pittsburgh Towson, Towson Town Center Boston, Copley Place Boston Bellevue, Bellevue Square Burlington, Burlington Mall Boston, Newbury Street Boston Short Hills, The Mall at Short Hills Atlanta, Lenox Square Atlanta Orlando, The Mall at Millenia Orlando San Diego, Fashion Valley San Diego Las Vegas, The Forum Shops at Caesars Palace Las Vegas Canoga Park, Westfield Topanga Canoga Park Tampa, International Plaza and Bay Street Tampa Las Vegas, Grand Canal Shoppes at the Palazzo Las Vegas Nashville, The Mall at Green Hills Nashville Columbus, Easton Town Center Columbus Indianapolis, The Fashion Mall at Keystone Indianapolis Roseville, Westfield Galleria at Roseville Aventura, Aventura Mall Garden City, Roosevelt Field Garden City Santa Clara, Westfield Valley Fair Santa Clara San Francisco, Westfield San Francisco Centre Washington, City Center Washington DC Miami, Miami Design District New York, Brookfield Place New York McLean, Tysons Galleria McLean Manhasset, Americana Manhasset White Plains, The Westchester White Plains Houston, The Galleria Houston Chicago, Michigan Avenue Chicago Los Angeles, Beverly Center Los Angeles Beverly Hills, Rodeo Drive Beverly Hills San Francisco, Post Street San Francisco Oak Brook, Oakbrook Center Paramus, Westfield Garden State Plaza Honolulu, International Market Place Honolulu New York, 57th Street New York Costa Mesa, South Coast Plaza Costa Mesa

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-5 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 15:00 local time)
  Two working days (if ordered after 15:00 local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  1-5 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 3pm local time)
  Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 3pm local time)
  Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday-Friday before 19:00 local time)
  Two working days (if ordered after 19:00 local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 3pm local time)
  Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Thursday before 3pm local time)
  Two working days (if ordered after 3pm local time Thursday, on Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  4-6 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 3pm local time)
  Two working days (if ordered after 3pm local time Friday, at the weekend or on a public holiday)

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note estimated delivery to the Burberry store will be:

  2-3 working days

  Please note estimated delivery to the Burberry store will be:

  3-4 working days

  Please note collection times from the Burberry store will be:

  Next day (if ordered Monday - Friday before 5pm EST).
  Two working days (if ordered after 5pm EST Friday, at the weekend or on a federal holiday)

   

  
  

  To use this service, select the Collect-in-Store option at checkout and choose a store from the menu. If you are collecting your item in another country, please select ‘Shipping to a different country?’. You will then be redirected to the Burberry site in your chosen region to complete your order.

  Once your order has arrived in store you will receive a notification email inviting you to come in store to collect your purchase. We will keep your order in store for 10 days before it is returned and a full refund issued to you, unless your order includes pierced jewellery or a personalised item(s) that cannot be returned for an exchange or refund. This does not affect your statutory rights.

  When collecting your items, please ensure that you bring a copy of your order confirmation email, a state or government-issued photographic identification such as a driver's licence or passport, and if you have used a card, the card used to make the purchase. If you would like someone to collect the order on your behalf, please also provide your signed written permission in addition to the above.

  When collecting a Collect-in-Store order paid for using PayPal or UnionPay, please ensure you bring a copy of the order confirmation email and a state or government-issued identification, such as a driver's licence or passport. Unfortunately we are unable to release Collect-in-Store orders paid for by PayPal or UnionPay to a third party.

For any further queries, please Contact Us.